Diamond Heating/AirTemp Alaska Customer Reviews
At Diamond Heating, we believe that the true yardstick by which to measure our success is not profitability or industry awards, but your satisfaction. Simply put, nothing makes us more proud than hearing from our customers about how happy they are with their heating or air conditioning service. Here’s what some of them have had to share…
Last month (July 2018) Diamond installed a new IBC boiler and passive hot water tank in our 37-year-old house on the Lower Hillside. The salesman, Joe Dudley, was friendly, extremely well-informed, and helpful after the installation in patiently teaching me the ins and outs of the new system.
The installation was extremely professional and superbly neat — almost a work of art! Kudos to Robby V. and his helper, Keith.
The telephone staff is very friendly and helpful as well.
And here’s something special: last Sunday, during a windstorm spawned by a waning Pacific typhoon, we had a brief power outage, most likely with a surge. The boiler shut down and could not be restarted. I called Diamond, the answering service picked up on the second ring, and within 10 minutes I got a call from Keith (the technician). I described the problem, he thought for a moment, then said he would be right over. 30 minutes later, he arrived and fixed the problem. That is exemplary service for normal business hours on a weekday — and this was a Sunday.
In Alaska, a heating system is the heart of the house — the most important “appliance.” I feel that we are in good hands with Diamond.Oliver Korshin
True Alaskan service !! Tom was exceptionally professional. Then I met Keith and don’t let me forget Cara. What a great team. Trust is the first ingredient in customer service. I will call them again and refer them always. Timely, thorough and kind. Thank youAnn Whitley
Excellent company, excellent customer service. Got our furnace back up and running very quickly and performed some preventative maintenance at the same time. Would highly recommend to anyone.Brian Harten
I just wanted to say thank you so much for the awesome service! I called at 7:45am because our heat was out and by 11:30am, it was fixed and we are warm again! I appreciate the fast response and I will definitely recommend you to others.Kim Fifer
Had a great experience dealing with Joe and Herman. Both were very professional Joe had all the tools to give me a estimate for a new furnace along with various options etc. and was able to print it out on site. Herman showed up and installed the new furnace with all the options that I wanted. Herman had all the tools and knowledge and skill to get the job completed in one day. Diamond Heating also had a three year no interest program that I was able to take advantage of. I want to thank Diamond Heating for taking such good care of me.David Cheverie
I personally know the contractor as a good person and a good businessman!Dave Harper
I have already recommended Diamond Heating to a friend. They did a great job!John Hepburn
In 2009, your company installed a 95% efficient new gas furnace and on-demand gas water heater at our residence. Your technicians did an excellent, prompt and professional installation. The system continues to work perfectly with no problems. I wanted to personally thank you for the great choice in selecting these units for us and the excellent and conscientious work done by the technicians.
I thought you might be interested to know how much energy and cost savings we have realized since the installation. I keep yearly energy records for our house. For 8 years prior to the install we used an average of 8904 kwH of electricity and 1773 cu ft of gas. In 2010, we only used 7835 kwH of electricity, and 1217 cu ft of gas. At our last year’s rate of $.89/ kwH and $.135 per cu ft of gas, we saved $144.32 on electricity, and $494.84 on gas last year ($639.16 total). As you can see we are totally happy with our new system and continue to refer our friends to your company. Thank you very much!John Sarvis
Great service & fast & clean as always!Komi & Michelle Om
Our contractor was excellent. He took time to show us how to operate everything as well as maintain filters and take care of our investment. I was pleased with his promptness and his knowledge.Nate Anderson
Diamond Heating was recommended by two different people – I was not disappointed in their work or their product.Steve Skrocki
Craig Chenery’s (Comfort Consultant) knowledge & professionalism led us to go with Trane & Diamond Heating. Despite 2 other bids, one of which was lower, for a new furnace. We went back to Diamond Heating, because of Craig, to purchase and have installed two Panasonic Fan/Light units a year after our furnace purchase. We give Craig our highest recommendation.The Manzers
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